Complaints Handling elearning

THE CHALLENGE

To create a refreshed version of the complaint handling annual mandatory training that focused on prevention, recognition, and handling of complaints.

SKILLS

Instruction Design, Elearning Development, Animation, Graphic Design

THE SOLUTION

The creation of an interactive elearning module that used real scenarios to challenge the learner to put their knowledge into practice and know what steps to take in the event of receiving a client complaint.

TOOLS

Adobe Illustator, Articulate Storyline, Vyond